Billing, receipts, cancellations, and refunds

Shotomatic purchases are processed by Lemon Squeezy. Checkout can appear in your selected language, but parts of the order and subscription management pages may appear in English.

Find your receipt and license

Lemon Squeezy emails a receipt to the address used at checkout. The receipt includes a link to the order and its license details.

If the message is missing:

1. Check spam and filtered mail for messages from Lemon Squeezy.
2. Open Settings > License > Manage my license in Shotomatic to visit My Orders.
3. Sign in to My Orders with the purchase email address. Lemon Squeezy sends a password-free sign-in link.
4. Email support@shotomatic.com if you still cannot find the order. Include the purchase email address, but do not send the full license key.

Manage or cancel a subscription

Use Lemon Squeezy My Orders or the Customer Portal to review billing history, update payment details, and cancel future renewals. Cancelling stops the next renewal; the license normally remains valid until the end of the current paid period.

A lifetime license is a one-time purchase and has no recurring renewal to cancel.

Understand the card statement

Lemon Squeezy is the merchant of record for Shotomatic purchases. The charge can appear on a card statement as LEMSQZY*STORE rather than only as Shotomatic. Compare the amount and purchase date with the emailed receipt before reporting an unfamiliar charge.

Request a refund

Shotomatic has a 14-day money-back guarantee from the purchase date. Email support@shotomatic.com within 14 days and include:

• the email address used for the purchase;
• the order number from the receipt, if available;
• a short note saying that you want a refund.

Do not include the full license key or payment-card details. Shotomatic processes an eligible request as a full refund. After processing, the refund can take up to 10 days to appear on the payment statement.

Contact support

We normally aim to reply within three business days. A payment processor or account investigation can take longer, but we will first confirm that the request was received.